xo99's Privacy Policy —
Your data, your security

1. Introduction

xo99 is a trusted online entertainment platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("Policy") describes what information is collected about you when you use our website (xo99.mom), how it is used, and under what circumstances it may be shared with third parties.

By using our services, you agree to the terms of this policy. If you have any questions, please contact our support team.

This policy applies only to individuals aged 21 or older. We do not knowingly collect any information from minors.

2. Information We Collect

We collect only the information necessary for the proper operation of our services. The types of information are as follows:

2.1 Information You Provide Directly

When you create an account or log in to our platform, you voluntarily provide the following information:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• Payment-related information (such as: bKash, Nagad, Rocket, Upay account numbers or bank account details)
• Identity verification documents (as part of the KYC process)

2.2 Automatically Collected Information

When you browse our website, certain information is collected automatically:

• IP address
• Browser type and version
• Operating system
• Date and time of page visits
• Clickstream data
• Information obtained through cookies and similar tracking technologies

2.3 Transaction-Related Information

A record of every deposit and withdrawal, game history, and bonus usage history is stored in our system. This is essential for meeting financial reporting requirements and preventing fraud.

3. Purposes for Using Your Information

xo99 uses the collected information for the following legitimate purposes:

• Account management: To create, verify, and manage your account.
• Service delivery: To process gameplay, deposits, and withdrawals.
• Security and fraud prevention: To prevent unauthorized access, money laundering, and other dishonest activities.
• Customer support: To resolve your issues and provide assistance.
• Communication: To send important updates, promotional information, and account-related notifications.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: To analyze and improve the user experience.

We never sell your information to third parties for marketing purposes.

4. Information Sharing and Disclosure

xo99 may share your information in the following limited circumstances:

4.1 Service Provider Partners

To operate our platform, we work with trusted third parties such as: payment processing organizations (bKash, Nagad, Rocket, Upay, and banking partners), game software providers, and cybersecurity services. These partners are given access only to the information necessary to provide their specific services, and they are contractually bound to uphold the same privacy standards.

4.2 Legal Requirements

If there is a court order or a valid request from a government or regulatory authority, we may provide information in compliance with our legal obligations. In such cases, we will make every effort to notify you, unless legally prohibited from doing so.

4.3 Business Changes

In the event of a merger, acquisition, or sale of assets, user information may be transferred. In such circumstances, we will notify you in advance by email or through a notice on the site.

5. Cookie Policy

Our website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help make our site more convenient for you.

The types of cookies we use:

• Essential cookies: To maintain login sessions and ensure core functionality.
• Analytical cookies: To understand how the site is used (for example, which pages are visited most).
• Preference cookies: To remember your language and settings.

You can control cookies by changing your browser settings. However, disabling certain cookies may cause some parts of our service to not function properly.

6. Data Security Measures

xo99 follows industry-standard technical and administrative measures to keep your personal information secure:

• SSL encryption: All data transmissions are secured with 256-bit SSL/TLS encryption.
• Access control: Only authorized personnel can access the necessary information.
• Server security: Firewalls and intrusion detection systems are always active.
• Regular security testing: Third-party security audits are conducted on a regular basis.
• Two-step verification: An additional verification process for sensitive transactions.

However, no transmission of information over the internet or electronic storage is 100% secure. We strive to provide the highest level of protection, but we cannot guarantee absolute security.

7. Data Retention Period

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by legal obligations.

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, transaction records and identity verification documents are retained for a specified period.
• Marketing information: Deleted immediately upon withdrawal of consent.

Once the retention period has ended, information is securely deleted or anonymized.

8. User Rights

As a user of xo99, you have the following rights over your own information:

8.1 Right of Access

You may request from us a summary of what information we hold about you. We will provide a detailed summary in a timely manner.

8.2 Right of Correction

If there are any inaccuracies in your information, you may contact us to have them corrected.

8.3 Right of Deletion

In certain circumstances, you may request that your information be deleted. However, this request may not be possible to fulfill in cases of legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You may withdraw your consent for marketing communications at any time. However, it may not be possible to stop processing that is necessary for the delivery of core services.

8.5 Right to Portability

You may request to receive the information you have provided in a commonly used, machine-readable format.

To exercise these rights, please contact us at the email listed in the contact section below.

9. Children's Privacy

xo99's services are for individuals aged 21 or older only. We do not knowingly collect personal information from any minor. If we become aware that a minor's information has been stored with us, we will immediately delete it and close the associated account.

If you believe a minor is using our platform, please notify us immediately.

10. Third-Party Sites and Services

If our website contains links to any third-party sites, the privacy practices of those sites are not covered by this policy. We are not responsible for the activities of third-party sites. We recommend reviewing their own privacy policies.

Our game providers (such as: Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft) manage their own data processing. They follow xo99's guidelines, but they also have their own privacy policies.

11. Changes to This Policy

xo99 reserves the right to update this privacy policy at any time. Before changes take effect, we will post a notice on the website and, where possible, notify you by email.

Continued use of our services after changes have been made will be considered your agreement to the updated policy. It is in your interest to review this page regularly.

12. Contact Us

If you have any questions, concerns, or information requests regarding this privacy policy, please contact us:

We generally aim to respond to all requests within a reasonable time after receipt. Your privacy is our top priority and we are always here for you.